Privacy Policy
Last updated: September 2026
Who We Are
Frangipani Holidays is an independent travel consultancy specialising in tailor-made family holidays and luxury travel.
Frangipani Holidays works in association with Hurlingham Travel Services Limited, which provides travel booking and fulfilment services. Where your personal information is passed to Hurlingham Travel Services Limited in connection with a booking, it will also be processed in accordance with Hurlingham Travel Services Limited's own Privacy Notice.
This Privacy Policy explains how Frangipani Holidays collects, uses, stores and shares personal information when you make an enquiry, ask us to plan a holiday, make a booking or otherwise interact with us.
Trading name: Frangipani Holidays
Email: claire@frangipaniholidays.co.uk
Website: frangipaniholidays.com
For the personal information that Frangipani Holidays collects directly from you, Frangipani Holidays is responsible for ensuring that it is handled appropriately and in accordance with applicable UK data protection legislation.
Personal Information We Collect
We may collect personal information that is relevant to your enquiry, booking or our relationship with you. This may include:
Your name, address, telephone number and email address
Names and dates of birth of people travelling with you, including children
Your travel dates, destinations, budget, accommodation requirements and travel preferences
Passport and other travel document information where required to arrange travel
Dietary requirements, allergies, accessibility requirements or other relevant health information where you choose to provide this to us
Booking and itinerary information
Payment and transaction information
Correspondence between you and Frangipani Holidays
Your marketing preferences
Technical information collected when you visit our website, where applicable
We only collect information that is reasonably necessary to provide our services, manage your travel arrangements, communicate with you and meet our legal obligations.
Information About Other Travellers
When you make an enquiry or booking on behalf of your family or other travellers, you may provide personal information about those people.
You should ensure that you have their permission to provide this information to us and, where appropriate, make them aware of this Privacy Policy.
Where children are travelling, we may need information such as their name, date of birth, passport details and relevant dietary, accessibility or travel requirements in order to arrange the holiday.
How We Use Your Information
We may use your information to:
Respond to your enquiries
Research and recommend suitable holidays
Prepare quotations and itineraries
Make and administer travel bookings
Communicate with you before, during and after your holiday
Provide relevant passenger information to Hurlingham Travel Services Limited and travel suppliers
Arrange special requests, dietary requirements or assistance
Manage amendments, cancellations and refunds
Provide customer service and deal with complaints
Maintain appropriate financial and business records
Improve the service we provide
Send you travel inspiration, news or marketing communications where you have agreed to receive them or where we are otherwise permitted to do so by law
Our Lawful Basis for Using Your Information
Depending on why we are processing your information, we may rely on:
Contract – where processing is necessary to provide the travel services you have requested or to take steps at your request before entering into a contract.
Legal obligation – where we need to process or retain information to meet legal, regulatory, accounting or tax requirements.
Legitimate interests – where processing is reasonably necessary to operate Frangipani Holidays, provide good customer service and manage our client relationships, provided your rights do not override those interests.
Consent – where you have specifically agreed to a particular use of your information, including certain marketing communications.
Where you provide information concerning health, allergies, accessibility or similar requirements, this may constitute special category personal data. We will only process this information where it is necessary for the travel arrangements you have requested and where an appropriate legal basis applies.
Who We Share Your Information With
We do not sell your personal information.
When arranging your holiday, we may share relevant personal information with Hurlingham Travel Services Limited and with organisations involved in providing your travel arrangements, including:
Airlines and other transport providers
Hotels and accommodation providers
Tour operators
Destination management companies
Cruise companies
Transfer providers and car hire companies
Excursion and activity providers
Travel insurance providers where applicable
Payment providers
Booking, itinerary and customer-management systems
Government, immigration or border authorities where required
Professional advisers, accountants, insurers or regulatory authorities where necessary
We will only share information that is reasonably required for the relevant purpose.
Hurlingham Travel Services Limited maintains its own privacy notice explaining how it processes personal information supplied in connection with bookings.
International Travel
Because we arrange international travel, it will often be necessary to provide personal information to hotels, airlines, tour operators and other suppliers located outside the United Kingdom.
Some countries do not provide the same level of data protection as the UK.
Where UK data protection legislation requires safeguards to be put in place for an international transfer under our control, we will take appropriate steps to ensure that the transfer is lawful.
Information may also need to be transferred internationally where this is necessary to make or perform the travel arrangements you have requested.
How Long We Keep Your Information
We only retain personal information for as long as reasonably necessary.
Booking and financial records will generally be retained for up to 7 years after your trip, where necessary for accounting, tax, legal or regulatory purposes.
Other information will be retained only for as long as it remains reasonably necessary for the purpose for which it was collected.
Passport information and other sensitive travel documentation will not be retained longer than necessary for your travel arrangements and applicable legal or contractual requirements.
Where you have agreed to receive marketing communications, we may retain your contact details and marketing preferences until you unsubscribe or ask us to stop contacting you.
When information is no longer required, we will securely delete or anonymise it.
Payment Information
Payments relating to your travel arrangements are processed through secure payment systems.
Frangipani Holidays does not intentionally retain full payment card details. You should not send complete credit or debit card information to us by ordinary email or messaging services.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access or disclosure.
Access to client information is restricted to those who reasonably need it to arrange or administer your travel or operate the business.
Marketing
From time to time, we may send you travel inspiration, news, offers and other information about Frangipani Holidays where you have agreed to receive it or where we are otherwise permitted to contact you under applicable law.
You can unsubscribe at any time by clicking the unsubscribe link in an email or contacting us at claire@frangipaniholidays.co.uk.
Unsubscribing from marketing will not prevent us from contacting you about an existing enquiry or booking.
Your Rights
Under UK data protection legislation, you have rights in relation to your personal information. Depending on the circumstances, these may include the right to:
Ask what personal information we hold about you
Request a copy of your information
Ask us to correct inaccurate information
Ask us to delete information in certain circumstances
Ask us to restrict how we use your information
Object to certain uses of your information
Request transfer of certain information
Withdraw your consent where we rely on consent
These rights are not absolute and may be subject to legal exceptions.
If you would like to exercise any of these rights, please contact us at [YOUR EMAIL ADDRESS].
Complaints
If you have any questions or concerns about how Frangipani Holidays uses your personal information, please contact us first so that we can investigate.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Cookies and Our Website
Our website may use cookies and similar technologies to make the website function correctly and to understand how visitors use it.
Where cookies are not essential to the operation of the website, we will obtain consent where required by law.
More information about the cookies and technologies used on our website can be found in our Cookie Policy.
Links to Other Websites
Our website may contain links to websites operated by hotels, airlines, tour operators and other organisations.
Those websites operate independently and have their own privacy policies. Frangipani Holidays is not responsible for the privacy practices of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, technology or legal requirements.
The latest version will always be available on this page.
Last updated: September 2026